After signing up, click "Create Event" in your dashboard. Fill in your event details (name, date, location, description), upload images, set up your tickets with pricing, and publish when ready. You can preview your event page before publishing.
Yes! Our free Starter plan includes 1 event per month with up to 50 attendees. No credit card required to get started. When you need more, you can upgrade to a paid plan anytime.
The free Starter plan includes 1 event per month, 50 attendees max, basic analytics, email confirmations, QR check-in, and no support. Perfect for small events and testing the platform.
Yes! Karibisha supports multi-day events with different sessions, speakers, and schedules. You can create detailed agendas and assign sessions to specific days and times.
Absolutely! Upload your logo, banner images, and customize colors to match your brand. Professional and Enterprise plans offer white-label options to remove Karibisha branding and use your own domain.
Go to your event's "Speakers" section and click "Add Speaker". Fill in their name, bio, photo, social links, and assign them to sessions. Speakers will be displayed on your public event page.
Yes. Draw a to-scale floor plan of your venue with booths, pricing per booth or per square metre, and a background image of the space. Attendees see an interactive map on your event page, and exhibitors can book their booth directly from it.
Yes! Create unlimited ticket types like VIP, General Admission, Student, Early Bird, etc. Set different prices, quantities, and sale periods for each ticket type.
Create promotional codes with percentage or fixed amount discounts. Set usage limits, expiry dates, and apply codes to specific ticket types. Track code usage in your analytics dashboard.
When your event sells out, visitors can join the waitlist. If tickets become available (due to cancellations or added capacity), waitlisted people are automatically notified by email in order of sign-up.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and mobile money options worldwide through our secure payment partners Stripe, Paystack, M-Pesa (Kenya), and M-Pesa Tanzania (Vodacom). All transactions are PCI-compliant and encrypted for maximum security.
Yes. Each ticket type can be priced in its own currency — KES, USD, EUR or GBP — on the same event, so you can charge local attendees in KES and international delegates in USD at the same time. If a buyer pays via M-Pesa or Paystack in a currency your account can't settle directly, you set a conversion rate once and Karibisha handles the conversion automatically at checkout.
Immediately — as soon as a ticket is sold. Karibisha connects directly to your own Stripe, Paystack, or M-Pesa account, so ticket revenue is deposited straight into your account at the moment of purchase, not into a Karibisha-held balance. Unlike many event platforms that hold your funds until after the event ends, Karibisha never touches your money.
Starter plan is free forever. Solo is $35/month for 2 events. Growth is $89/month for 5 events. Professional is $149/month for 10 events. Business is $299/month for unlimited events. Running a single one-off event? Single-Event packages start at $59 (up to 500 attendees) with no monthly commitment. Payment processing fees are separate and charged by payment providers (Stripe, Paystack, or M-Pesa).
Refund policies are set by event organizers. As an organizer, you control your refund policy and can process refunds through your dashboard. Karibisha service fees are non-refundable.
Use our mobile app (iOS/Android) or web-based scanner to scan QR codes on tickets. Check-in works offline and syncs automatically. You can also manually search and check in attendees, register walk-ins on the spot (including cash or M-Pesa payment at the door), and import a pre-registered list by CSV before doors open.
Yes. Alongside branded email campaigns, you can send broadcast updates to attendees over WhatsApp using your own organizer credentials — useful for time-sensitive updates that attendees are more likely to see quickly.
Yes! Add team members as co-hosts with customizable permissions. They can help with check-in, manage attendees, view analytics, and more—without accessing financial information unless you grant permission.
Yes! We have iOS and Android apps for both organizers and attendees. Organizers can manage events and check in attendees. Attendees can browse events, purchase tickets, and access their tickets offline.
Go to the "Communications" section in your event dashboard. Create email campaigns, segment your audience, use templates, and schedule emails. Track opens, clicks, and engagement in real-time.
Yes! Export your attendee list, registration data, and analytics to CSV or Excel format anytime. All data belongs to you and can be downloaded from your dashboard.
Yes! We integrate with Mailchimp, Zapier, Google Analytics, Facebook Pixel, and more. Professional and Enterprise plans get access to our API for custom integrations.
Absolutely. We use SSL/TLS encryption, secure cloud hosting, regular security audits, and PCI-compliant payment processing. All data is backed up daily. We're GDPR compliant and follow industry best practices.
Email support@karibisha.events or call +254 725 308 043 (Monday-Friday, 9 AM - 6 PM EAT). Free users get email support within 48 hours. Professional and Enterprise customers get priority support with faster response times.
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your billing period. No refunds for partial months, but you can always reactivate later.